September 2023 to October 2024

Roles and Duties

• Managed over 20 Google Business Profiles (GBP) along with Facebook, Instagram, and Twitter accounts for clients.
• Developed and executed comprehensive social media strategies to increase client visibility and engagement.
• Built and maintained a high-quality backlink profile to improve SEO rankings, performing regular audits and removing harmful backlinks.
• Tracked and reported on link-building effectiveness, providing insights for strategy improvements.
• Managed and optimized client branding across multiple online platforms, ensuring consistency and proactive reputation management.
• Created and managed Meta ad campaigns, optimizing performance and client reach.
• Oversaw the hosting and web assets of clients’ digital properties, ensuring functionality, security, and performance.
• Produced and posted SEO-friendly content using WordPress, driving traffic and enhancing user engagement.
• Designed visual assets to support marketing campaigns, improving the aesthetic and effectiveness of client brands.

June 2023 to August 2024

Roles and Duties

• Handled inbound and outbound calls and emails, assisting clients with inquiries and service-related issues.
• Converted leads through effective phone sales strategies and customer engagement.
• Managed day-to-day operations, including coordinating vendors and troubleshooting client concerns.
• Reported on team and individual performance, ensuring tasks and goals were met.
• Used Monday.com to manage workflows and project timelines efficiently.
• Utilized GHL Platform for lead management, tracking client interactions, and optimizing sales efforts.
• Assisted clients using RingCentral for seamless communication through phone and email.
• Collaborated with the team to maintain a transparent, resourceful, and learning-focused environment.
• Ensured a high level of multitasking and time management while working in a remote setup with USA hours.

(3rd Party Amazon Reseller)
May 2020 – November 2021

Roles and Duties

• Conducted extensive product and supplier research, identifying prospective companies and Performed competitor studies and sales analysis to ensure product competitiveness in the marketplace.
• Generated hundreds of leads and successfully convinced multiple companies to partner and sell their products via Amazon.
• Monitored and ensured product performance, adapting strategies to maintain market relevance.

October 2018 – July 2019

Roles and Duties

• Handled customer complaints, provided appropriate solutions within designated time limits, and followed up to ensure resolution.
• Managed customer accounts, processed transactions, and maintained accurate records of customer interactions.
• Addressed common customer inquiries regarding account management, benefits, rewards, security, and fraud prevention.
• Supported cold calling, soft selling, email, and chat communication channels.

September 2017 – July 2018

Roles and Duties

• Provided frontline customer service to healthcare providers, identifying the type of assistance needed (e.g., benefits, billing, authorizations).
• Worked collaboratively with internal departments to ensure seamless client care and satisfaction.
• Managed inquiries via phone, email, and chat, supporting healthcare providers with administrative tasks.

September 2017 – July 2018

Roles and Duties

• Provided frontline customer service to healthcare providers, identifying the type of assistance needed (e.g., benefits, billing, authorizations).
• Worked collaboratively with internal departments to ensure seamless client care and satisfaction.
• Managed inquiries via phone, email, and chat, supporting healthcare providers with administrative tasks.

May 2016 – November 2016

Roles and Duties

• Fostered positive customer relationships, upholding Comcast’s customer experience commitment.
• Resolved product and service issues, including technical support, internet, cable, and phone activation, through phone, email, and chat.
• Diagnosed problems, explained solutions, and followed up to ensure customer satisfaction.

September 2014 – October 2015

Roles and Duties

• Provided customer service for Amazon, solving issues such as package delivery, product returns, and technical support for Echo and Fire TV devices.
• Assisted delivery drivers with customer-related concerns to ensure timely and accurate deliveries.
• Supported soft selling and technical inquiries through email, phone, and chat channels.